Privacy Policy

Love of India, operated by Digital43, a partnership firm, having its principal place of business at Main Palla. Tilpat Road. Numberdar Bagh. Behind SBI Branch, Faridabad, Haryana, 121003 (hereinafter referred to as the "Company," "we," "us," or "our"), which owns and operates the website available at https://loveofindia.com/ (the "Website"). We are committed to protecting the privacy, confidentiality, and security of the personal information of individuals who visit the Website, create an account, place orders, subscribe to our communications, contact us, or otherwise interact with our Products and services.

This Privacy Policy ("Policy") explains how we collect, use, process, store, disclose, and protect your personal information when you access or use the Website, purchase our Products, or otherwise interact with us through our official communication channels, including customer support, email, telephone, WhatsApp, and our official social media pages, where applicable. This Policy applies only to Personal Data collected through the Website and such official communication channels in connection with our Products and services. It does not apply to third-party websites, platforms, or services that are independently owned or controlled by third parties, which shall be governed by their respective privacy policies.

Our data handling practices are designed to comply with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable data protection laws in force in India.

This Policy is intended to inform you about how we collect, use, process, disclose, retain, and protect your Personal Data. Where your consent is required under applicable law for any specific processing activity, including marketing communications or similar purposes, such consent shall be obtained separately at the relevant point of collection.

By accessing or using the Website, you acknowledge that you have read and understood this Policy. If you do not agree with the manner in which your Personal Data is processed as described herein, you should discontinue use of the Website and refrain from providing your Personal Data.

1.           DEFINITIONS

1.1.       For the purposes of this Policy, the following terms have the meanings ascribed to them:

1.1.1.      "Cookies" means small data files placed on your Device by the Website to enhance user experience, remember preferences, enable Website functionality, facilitate shopping and checkout, and collect analytical or usage-related information.

1.1.2.      "Device" means any electronic device, including but not limited to a computer, smartphone, tablet, or similar equipment, used to access or interact with the Website.

1.1.3.      "Information” means any data provided by you directly or automatically collected through your access to or use of the Website, including but not limited to account details, order information, shipping and billing details, communications, enquiries, reviews, feedback, customer support requests, subscription preferences, and usage-related data.

1.1.4.      "Personal Data" means any Information relating to an identified or identifiable individual, whether directly or indirectly, including name, email address, phone number, billing and shipping address, payment-related information (excluding sensitive financial credentials processed directly by payment gateways), IP address, identifiers, purchase history, communication preferences, or any other information collected through the Website, as recognised under applicable data protection laws.

1.1.5.      "Service Provider" means any third-party entity or individual engaged by the Company to provide services on its behalf, including but not limited to payment gateway providers, logistics and delivery partners, cloud hosting providers, IT service providers, analytics providers, customer support providers, marketing and communication partners, and other vendors engaged for the operation of the Website and fulfilment of orders.

1.1.6.      "Products" means the food products, health and wellness products, spices, beverages, natural products, and any other goods offered for sale through the Website.

1.1.7.      "Usage Data" means data automatically collected through the Website relating to user activity and technical interactions, including IP address, browser type, device information, operating system, pages visited, time spent on the Website, navigation paths, referral sources, and other diagnostic or analytical data.

1.1.8.      "Website" means the website operated by the Company at https://loveofindia.com/, including all associated webpages, features, and services.

1.1.9.      "You" or "User” means any individual who accesses, browses, registers on, purchases Products from, or otherwise interacts with the Website.

1.2.       INTERPRETATION

1.2.1.      Words in the singular shall be interpreted to include the plural, and vice versa.

1.2.2.      References to the words “include” or “including” shall be construed without limitation.

1.2.3.      Headings and titles in this Policy are indicative and shall not be deemed part of the Policy or be taken into consideration in its interpretation or construction.

 

2. COLLECTION OF INFORMATION

2.1   Information You Provide:

When you access or use the Website, create an account, place an order, subscribe to our newsletters or promotional communications, contact us, submit enquiries, reviews or feedback, participate in surveys, contests or promotional campaigns, or otherwise interact with us, we may collect Information including your name, email address, phone number, billing and shipping address, account credentials, order details, purchase history, communication preferences, and payment-related information (excluding sensitive financial credentials processed directly by our payment gateway providers), along with any other Information you choose to provide in connection with your use of the Website or purchase of our Products.

2.2   Information Collected Automatically:

When you access or use the Website, certain Information is automatically collected to enable the operation of the Website, process transactions, improve user experience, maintain security, and analyse Website performance. Such Information may include your IP address, browser type, device information, operating system, pages visited, search queries, time spent on the Website, navigation patterns, referral source, approximate location derived from your IP address, Cookies, and other technical or analytical information collected through similar tracking technologies.

2.3   Marketing Communications

Where permitted by applicable law or where you have opted to receive promotional communications, we may use your email address, phone number, or other contact details to send updates regarding our Products, offers, discounts, new launches, newsletters, promotional campaigns, and other marketing communications through email, SMS, WhatsApp, or other communication channels. You may opt out of receiving such communications at any time by using the unsubscribe option provided in the communication or by contacting us through the details provided in this Policy.

 

3.      SHARING YOUR INFORMATION

We do not sell or rent your Personal Data to third parties. We may share your Information only in the following circumstances:

3.1.   With Service Providers: We may share Information with trusted Service Providers engaged to support our business operations, including payment gateway providers, logistics and delivery partners, cloud hosting providers, IT service providers, analytics providers, customer support providers, marketing service providers, and other vendors engaged for operating the Website and fulfilling orders. Such Service Providers shall process your Information solely on our behalf, for the purposes authorised by us, and in accordance with applicable law and appropriate contractual obligations.

3.2.   Legal and Regulatory Requirements: We may disclose your Information where required to comply with applicable laws, regulations, court orders, legal processes, or lawful requests from governmental, judicial, or regulatory authorities, or where necessary to establish, exercise, or defend our legal rights.

3.3.   Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or any similar business transaction, your Information may be transferred to the acquiring or successor entity, subject to such entity continuing to process the Information in accordance with this Policy and applicable law.

3.4.   Independent Third-Party Service Providers: Certain independent third-party providers, including payment gateway providers, banks, shipping and logistics partners, analytics providers, communication service providers, and social media platforms, may independently collect, process, use, or store your Information in accordance with their own privacy policies to the extent necessary for providing their respective services. We encourage you to review the privacy policies of such providers before interacting with their services. The Company remains responsible for the Personal Data processed on its behalf by its Service Providers in accordance with applicable law; however, we are not responsible for the privacy practices of independent third-party providers processing Information under their own policies.

3.5.   With Your Consent: We may disclose your Information to any other person or entity where you have expressly authorised or consented to such disclosure or where such disclosure is otherwise permitted under applicable law.

4.      PAYMENT

4.1.   Payment Processing:

4.1.1.Payments for the purchase of Products through the Website are processed through authorised third-party payment gateway providers and financial institutions (collectively referred to as the "Payment Service Providers"). All payment transactions are processed through secure and encrypted channels.

4.1.2.The Company does not collect, store, or retain sensitive financial information such as complete debit or credit card numbers, CVV, PINs, passwords, OTPs, or other authentication credentials. Such information is collected and processed directly by the relevant Payment Service Provider in accordance with its privacy policy and applicable security standards. The Company may retain limited payment-related information, such as transaction reference numbers, payment status, billing details, and order information, solely for the purposes of order processing, payment verification, refunds (where applicable), reconciliation, customer support, and compliance with applicable legal, tax, and accounting obligations.

4.1.3.Payment information transmitted through the Website is protected using appropriate encryption and security measures implemented by the Payment Service Providers. Users are encouraged to review the privacy policy and terms of the relevant Payment Service Provider before completing any transaction, as the processing of payment information by such providers is governed by their respective policies.

5.      COOKIES AND TRACKING TECHNOLOGIES

5.1.   The Website uses Cookies and similar tracking technologies to improve your browsing experience, remember your preferences, maintain your shopping cart and account sessions, facilitate the checkout process, personalise content and product recommendations, analyse Website traffic, and improve the functionality, performance, and security of the Website. These technologies may be stored on your Device when you access or use the Website.

5.2.   You may manage, restrict, or disable Cookies through your browser or Device settings. However, disabling certain Cookies may affect the functionality of the Website, including account access, shopping cart functionality, checkout, and other features.

5.3.   By using the Website, you consent to our use of Cookies and similar tracking technologies in accordance with this Policy. Where required by applicable law, such technologies shall be used based on your consent preferences, which may be modified or withdrawn at any time through your browser settings or any cookie management tools made available on the Website.

6.       CHANGES TO THIS POLICY

We reserve the right to amend or update this Policy at any time to reflect changes in our business practices, Products, legal or regulatory requirements, or Website functionality. Any changes shall become effective upon their publication on the Website unless otherwise stated. We encourage you to review this Policy periodically. The "Last Updated" date at the beginning of this Policy indicates when this Policy was most recently revised.

7.      ONLINE SECURITY AND FRAUD PREVENTION

We are committed to protecting your Personal Data and encourage you to remain vigilant against phishing attempts, fraudulent communications, and online scams. We will never request your passwords, OTPs, CVV, PINs, or complete payment card details through unsolicited emails, phone calls, messages, or social media. If you receive any suspicious communication claiming to be from Love of India, please do not share your information and contact us immediately through our official contact details available on the Website.

8.      SOCIAL MEDIA AND PUBLIC PLATFORMS

8.1.   We may communicate with customers and promote our Products through our official social media channels, including Instagram, Facebook, LinkedIn, YouTube, or other platforms. We may also publish customer reviews, testimonials, photographs, or other user-generated content only where permitted by applicable law or with the necessary consent.

8.2.   Any information you voluntarily post or share on our social media pages or other public platforms may be visible to other users and may be collected or used by third parties. We are not responsible for the privacy practices or actions of such third parties or the operators of those platforms. We encourage you to review the privacy settings and policies of the respective social media platforms before sharing Personal Data.

9.      YOUR RIGHTS

9.1.   Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may exercise the following rights in relation to your Personal Data:

9.1.1. You may request access to the Personal Data processed by us and obtain information regarding how such data is being used.

9.1.2. You may request correction or updating of inaccurate, incomplete, or outdated Personal Data.

9.1.3. You may request deletion of your Personal Data, subject to our legal, regulatory, tax, accounting, contractual, fraud prevention, or dispute resolution obligations.

9.1.4. You may withdraw any consent previously provided for the processing of your Personal Data, where processing is based on consent. Such withdrawal shall not affect the lawfulness of processing undertaken before the withdrawal and may affect our ability to provide certain Products or services.

9.1.5. You may opt out of receiving marketing or promotional communications at any time by using the unsubscribe option available in such communications or by contacting us through the details provided in this Policy.

9.2.   Requests relating to your Personal Data may be submitted through the contact details provided in this Policy. We shall process such requests within a reasonable period and in accordance with applicable law. Where we are unable to comply with a request, we may retain or continue processing Personal Data to the extent required or permitted by applicable law. 

10.   DATA RETENTION

10.1.  We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including processing and delivering orders, managing your account, providing customer support, processing payments and refunds, maintaining transaction records, complying with applicable legal, regulatory, tax, and accounting obligations, preventing fraud, and resolving disputes.

10.2.  Where your Personal Data is no longer required for the purposes stated above, we shall securely delete, anonymise, or archive such information in accordance with our internal data retention practices and applicable law.

10.3.  Subject to applicable legal, regulatory, contractual, tax, accounting, fraud prevention, dispute resolution, or other requirements under applicable law, you may request deletion of your Personal Data, and we shall process such request in accordance with applicable law.

11.   SECURITY MEASURES

11.1.  We implement reasonable technical, organisational, and administrative security measures consistent with industry standards to protect your Personal Data against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

11.2.  Such measures may include encryption of data in transit using SSL/TLS protocols, secure server infrastructure, firewalls, access controls, authentication mechanisms, periodic security assessments, data backups, and restricted access to Personal Data on a need-to-know basis.

11.3.  While we take commercially reasonable steps to protect your Personal Data, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security and shall not be liable for any unauthorised access, disclosure, alteration, or loss of Personal Data occurring despite the implementation of reasonable security measures.

11.4.  In the event of a Personal Data breach, we shall take reasonable steps to investigate, contain, and mitigate the impact of the incident and shall notify affected individuals and/or competent authorities where required under applicable law.

12.   CHILDREN'S PRIVACY

12.1.  The Website is intended only for individuals who are eighteen (18) years of age or above for creating an account or purchasing Products.

12.2.  A parent or legal guardian may purchase Products for the benefit of a minor where appropriate; however, a minor shall not independently create an account or provide Personal Data through the Website.

12.3.  We do not knowingly collect Personal Data directly from children. If we become aware that Personal Data relating to a child has been collected without the consent required under applicable law, we shall take appropriate steps to delete such Personal Data unless its retention is required by applicable law.

13.   CONTACT INFORMATION

13.1.  If you have any questions, concerns, requests, or complaints regarding this Policy or our processing of your Personal Data, you may contact us at:

·        Digital43

·        Brand: Love of India

·        Address: Main Palla, Tilpat Road, Numberdar Bagh, Behind SBI Branch, Faridabad, Haryana – 121003

·        Email: info.loveofindia@gmail.com

·        Phone: +91 9572201139

13.2.  Grievance Redressal:

In accordance with applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Company has designated the Grievance Officer. The Grievance Officer shall endeavour to acknowledge and resolve complaints within the timelines prescribed under applicable law.

14.  GOVERNING LAW AND JURISDICTION

14.1.  This Policy is governed by and construed in accordance with the laws of India.

Subject to any rights, remedies, or mandatory jurisdiction available under applicable law, any dispute arising out of or in connection with this Policy shall be subject to the jurisdiction of the competent courts at Faridabad, Haryana.