SHIPPING, CANCELLATION, RETURNS AND REFUNDS POLICY

At Love of India, a Partnership firm, registered under the laws of India, having its principal place of business at Main Palla. Tilpat Road. Numberdar Bagh. Behind SBI Branch, Faridabad, Haryana, 121003 ("Company", "We", "Us", or "Our"), we are committed to delivering authentic and high-quality food products, beverages, wellness products and other goods offered for sale through our website (collectively, the "Products") to our customers. As many of our Products are consumable and prepared or packed in compliance with applicable food safety standards, this Shipping, Cancellation, Returns and Refunds Policy ("Policy") has been formulated to ensure fairness to customers while protecting the integrity of our Products and preventing fraudulent claims. In this Policy, "Customer" means any individual or entity placing an order for Products through the Company's website.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

1. ORDER PROCESSING

A. All orders shall be processed after successful confirmation of payment or confirmation of any other payment method made available by the Company. An acknowledgement of an order shall only confirm receipt of the order and shall not constitute acceptance. An order shall be deemed accepted only upon dispatch of the Product or express confirmation by the Company.

B. The Company endeavours to process and dispatch confirmed orders within forty-eight (48) hours. However, dispatch timelines may reasonably vary during weekends, public holidays, promotional campaigns, high order volumes, or due to operational requirements.

C. The Company reserves the right to refuse, suspend, delay, or cancel any order where necessary, including on account of Product unavailability, payment verification issues, inaccurate order details, incorrect delivery address, suspected fraudulent activity, misuse of promotional offers, pricing or technical errors, legal or regulatory requirements, or any other reasonable circumstance affecting order fulfilment.

D. Where a prepaid order is cancelled by the Company prior to dispatch, the eligible amount received shall be refunded in accordance with this Policy.

2. SHIPPING

A. Orders are generally delivered within four (5) to seven (7) business days from the date of dispatch. All delivery timelines are estimates only and may vary depending upon the delivery location, courier serviceability, weather conditions, public holidays, operational factors or circumstances beyond the Company's reasonable control.

B. Delivery may be delayed due to circumstances beyond the reasonable control of the Company, including adverse weather conditions, natural disasters, governmental restrictions, logistical disruptions, technical failures, force majeure events, or delays attributable to third-party logistics partners. Such delays shall not constitute a breach by the Company or entitle the Customer to cancel the order or claim compensation. Where the Company is unable to complete delivery within a commercially reasonable period due to circumstances beyond its control, it may cancel the affected order and process an appropriate refund in accordance with this Policy.

C. Upon dispatch, shipment tracking details shall be shared through the communication channel provided by the Customer at the time of placing the order.

D. Delivery shall be deemed completed upon delivery of the shipment to the address provided by the Customer or acceptance of the shipment by the Customer or any person present at such address.

E. The Customer shall ensure that the delivery address and contact details furnished while placing the order are complete and accurate. The Company shall not be responsible for failed delivery or return of shipment arising from incorrect or incomplete information provided by the Customer.

F. Where a shipment is marked as delivered but has not been received by the Customer, the Customer should notify the Company within twenty-four (24) hours of the delivery notification to enable timely investigation with the logistics partner.

3. ORDER CANCELLATION

A. A Customer may request cancellation before an order has been packed, handed over to the logistics partner or dispatched. Once dispatched, orders cannot ordinarily be cancelled except where required under applicable law.

B. Notwithstanding the foregoing, the Company may cancel an order at its sole discretion where fulfilment is not possible due to product unavailability, payment issues, technical or operational errors, suspected fraudulent activity, legal requirements, or any other circumstance beyond its reasonable control.

C. Where an order is cancelled by the Company after receipt of payment, the Customer shall be entitled to a refund of the amount paid for the cancelled order or affected Product in accordance with this Policy.

4. RETURNS

A. Due to the consumable, hygiene-sensitive and, in certain cases, perishable nature of the Products, returns or exchanges shall ordinarily not be accepted after delivery for reasons such as change of mind, personal preference or accidental ordering. However, this restriction shall not apply where the Product is damaged, defective, expired, contaminated, incorrectly supplied, materially different from its description, or otherwise required to be remedied under applicable law.

B. Nothing contained herein shall restrict the Company from providing a replacement, refund, store credit, or any other appropriate remedy where a claim is found to be genuine in accordance with this Policy.

5. ELIGIBILITY FOR REFUNDS

A. Refunds shall be considered only where the Company determines, after verification, that the Customer has received a damaged, defective, contaminated, incorrect, or otherwise materially non-conforming product, or where any other circumstance justifies a refund, after reasonable verification by the Company.

B. Refunds shall not be granted in cases involving a change of mind, incorrect orders placed by the Customer, personal preferences relating to taste, aroma, texture or appearance, unsuccessful delivery attributable to the Customer, improper storage or handling after delivery, or non-compliance with this Policy. Ordinary natural variations in colour, aroma, taste or texture of Products shall not by themselves constitute a defect, provided the Product conforms to applicable quality and safety standards.

6. CLAIM PROCEDURE AND VERIFICATION REQUIREMENTS

Notwithstanding anything contained in this Policy -

A. Any claim relating to a damaged product, defective product, incorrect product, missing product, leakage, contamination, quality concern, or any other issue for which the Customer seeks a refund, replacement, store credit, or any other resolution under this Policy (collectively, “Claim Resolution”), shall be reported to the Company within twenty-four (24) hours from the time of delivery by emailing info.loveofindia@gmail.com. Delayed claims may be rejected where the delay materially affects the Company's ability to verify whether the issue existed at the time of delivery.

B. Every claim shall be submitted together with the following information and supporting evidence:

a. The Order Number.

b. The name, registered mobile number, and email address of the Customer.

c. A detailed description of the issue.

d. Clear photographs of the outer packaging, inner packaging, and affected product.

e. A single, continuous, clear, and unedited unboxing video recorded from the moment before opening the sealed courier package until all products contained in the shipment have been completely unpacked and inspected.

C. The unboxing video referred to in Clause B(e) shall clearly demonstrate:

a. The sealed condition of the courier package prior to opening.

b. The shipping label containing the order details.

c. All sides of the package before opening.

d. The opening of the package without any cuts, pauses, edits, filters, overlays, or interruptions.

e. Every product received within the shipment.

f. The condition of each product immediately upon opening.

g. The issue forming the basis of the claim.

D. Claims relating to missing products shall be entertained only where the continuous unboxing video clearly establishes that the courier package remained sealed until opening and that the alleged missing product was not contained in the shipment.

E. Where the issue becomes apparent only after opening or using the product, the Customer shall additionally provide a clear video demonstrating the issue together with such photographs, videos, batch details, packaging details or other information as the Company may reasonably require.

F. The Company reserves the right to verify the claim using the information and evidence submitted by the Customer together with its internal quality, inventory, dispatch, batch, and logistics records, and may seek such additional information or evidence as it reasonably considers necessary for the purpose of completing its investigation including records maintained by its authorised logistics partners.

G. Submission of a claim or supporting evidence shall not automatically entitle the Customer to a Claim Resolution. The Company shall determine the validity of the claim and the appropriate Claim Resolution, if any, after completion of its verification process, and its decision shall be final, subject to applicable law.

H. Failure to comply with the requirements of this Clause shall render the claim liable to rejection unless the Company, at its sole discretion, determines that exceptional circumstances warrant otherwise.

7. FRAUDULENT OR ABUSIVE CLAIMS

A. The Company maintains a zero-tolerance approach towards fraudulent or abusive claims.

B. Without prejudice to any other rights or remedies available under applicable law, the Company reserves the right to reject any claim where it reasonably determines that:

a. The claim is unsupported, unverifiable, inconsistent with the evidence available to the Company, or otherwise does not satisfy the requirements of this Policy.

b. Any photograph, video, document, or other evidence has been edited, manipulated, fabricated, or otherwise altered.

c. The product or its packaging has been tampered with, altered, improperly stored, partially or fully consumed, discarded, or is otherwise unavailable for verification prior to completion of the Company's investigation, unless otherwise instructed by the Company.

d. The Customer has engaged in repeated, suspicious, or abusive conduct, or the Company otherwise has reasonable grounds to believe that the claim is fraudulent or intended to obtain an unjustified Claim Resolution.

C. Where the Company reasonably suspects fraudulent or abusive conduct, it reserves the right to refuse future orders, suspend or restrict the Customer's account, recover any amounts or benefits wrongly obtained, and exercise any other rights or remedies available under applicable law.

8. CLAIM RESOLUTION

A. Upon completion of the verification process, the Company shall determine an appropriate Claim Resolution having regard to the nature of the verified issue, the evidence submitted, the availability of replacement stock and applicable law.

B. Approved refunds shall ordinarily be processed within seven (7) to ten (10) business days through the original mode of payment or such other mode as may be determined by the Company.

C. The actual credit of any refund shall remain subject to the processing timelines of the relevant payment gateway, bank, or financial institution, over which the Company has no control.

9. LIMITATION OF LIABILITY

A. Subject to liabilities that cannot lawfully be excluded or limited, the Company's aggregate liability arising from an affected Product or approved Claim shall not exceed the amount actually paid by the Customer for such Product, including applicable taxes and directly attributable shipping charges, where applicable.

B. To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including any loss of profits, revenue, goodwill, business opportunity, or any other consequential loss arising out of or in connection with any order or product.

C. Except where required under applicable law, the Company does not guarantee that every Product will suit every individual's personal taste, dietary preference or intended outcome. Natural variations in colour, aroma, texture or appearance arising from the nature of the Products shall not by themselves constitute a defect, provided the Product complies with applicable legal and quality standards.

D. Nothing contained in this Policy shall exclude or limit any liability which cannot be excluded or limited under applicable law.

10. MODIFICATION OF POLICY

A. The Company reserves the right to amend, modify, update, or replace this Policy at any time without prior notice.

B. Any amendment or modification shall apply prospectively to orders placed after the revised Policy becomes effective. Orders accepted before such amendment shall continue to be governed by the version applicable on the date of acceptance.

11. CUSTOMER SUPPORT

For any queries relating to orders, shipping, cancellations, refunds, or this Policy, Customers may contact the Company at:

Love of India

Email: info.loveofindia@gmail.com

Contact: +91 9572201139

Address: Main Palla. Tilpat Road. Numberdar
Bagh. Behind SBI Branch,
Faridabad, Haryana,121003